Need to Cancel?
Here Is What You Need To Know
We understand that things can change in the blink of an eye and that when it comes to traveling, unforeseen events can cause major issues. If for some reason you need to cancel a pre-existing reservation, here is what you need to know.
Cancellations & Changes:
Sedan, SUV and 10 Passenger Vans
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Standard Account: These reservations may be cancelled or changed up to 12 hours before the scheduled pickup time with no charge. Cancellations occurring with less than 12 hours notice prior to the pickup will result in full charges.
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Preferred Account: These reservations may be cancelled or changed up to 6 hours before the scheduled pickup time with no charge. Cancellations occurring with less than 6 hours notice prior to the pickup will result in full charges.
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Exclusive Account: Customized to our clients needs, call for details.
13 Passenger & Larger Vehicles
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These reservations may be cancelled or changed up to 48 hours before pickup time with no charge.
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Cancellations occurring with less than 48 hours notice prior to the pickup will result in full charges.
If a non-corporate contracted reservation is cancelled after the deposit has been paid the following contracts will apply whether or not the contract has been received and/or signed.
Click on any of the links below to view a contract for your specific type of event. These are blank versions of the contract we will send, typically within 2-3 business days of making your reservation. The below contracts are recent samples, and we reserve the right to update/change any contract before sending it to a client for their event.
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Click to view our sample Wedding Contract
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Click to view our sample Special Event Contract
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Click to view our sample 21st Birthday Contract
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Click to view our sample Prom Contract
For specific policies, procedures, guidelines, rules and/or regulations appropriate to your reservation please contact a reservation specialist at
314.989.1500 or toll free at 866.272.1200
