FAQ

What All Clients Need To Know

You've got questions...We've got answers!

What are your hours of operation?
BEST Transportation is open 24/7 every day of the year! Call any time and we'll be happy to help!

How do I find my chauffeur when I'm ready to be picked up?
If you have any problems locating your chauffeur, please call our Passenger Hotline @ 314-222-5325. Our Dispatchers are on duty 24/7/365 and will be happy to assist you. 

How do I make an online reservation for a black car to take me to/from the airport?

At the top right of your screen, you can click the "Book Now" button to book transportation to and from the airport. For all other needs, please make your reservation via phone at 314-989-1500 or email reservations@besttransportation.com. 

How do I make a reservation for chauffeured services?
Reservations may be made by phone, email or fax. Email addresses are below.


Special Events: SpecialEvents@BestTransportation.com

Corporate Events: Corporate@BestTransportation.com

 

Which forms of payment do you accept? 
Credit cards are the easiest form of payment for all clients. However, checks and cash are accepted, provided that all costs for the trip are paid in advance. 

 

How can I get a receipt for my trip? 
Receipts are sent the next business day following your completed trip. If you have a question about receipts or need a new receipt, please call 314-989-1500 and ask to speak with our billing department. 

 

Do you use contracts for all trips?
For social groups and large corporate reservations we will typically draw up a contract with all your specific details; we do this for your peace of mind. For social groups and new corporate clients, this is done once the 50% deposit has been paid. Click on any of the links below to view a sample contract for your specific type of event. These are the templates from which we create the contracts. We will send, typically within 2-3 business days of making your reservation. The below contracts are recent samples, and we reserve the right to update/change any contract before sending it to a client for their event. 

 

Do you have hourly minimums for booking transportation? What are they? 
Hourly minimums vary based on the type of vehicle, date and time. Call or request a quote for specific details. 

 

Do you have a holiday surcharge?
A small surcharge of $20 per hour (or transfer) will be applied for all vehicles for the following holidays. Surcharge amount and recognized holidays subject to change. 

  • New Years Eve & Day

  • Memorial Day

  • Independence Day

  • Labor Day

  • Thanksgiving Day

  • Christmas Eve & Christmas Day

 

 

Will there be a tax on my transportation?
The state of Missouri has no applicable tax on a service rendered so there are no taxes charged. 

Is Chauffeur gratuity included in my bill?
We feel that it is our responsibility to pay our chauffeurs to provide the BEST service you will receive in the industry, thus we do not require gratuity. Should you want to compliment your chauffeur with gratuity you are welcome to do so. For your convenience gratuity can be added to your bill or given directly to your chauffeur. 

Can you accommodate luggage in buses? Is there a size limit on luggage?

Each vehicle larger than 10 passengers is equipped with enough luggage room to accommodate one carry-on item and one checked bag that does not exceed 50lbs. If you believe that your luggage needs exceed these limitations please contact our office to discuss your options. 

How do you determine the passenger count for each vehicle?
The stated capacity of a vehicle is based on the manufacturer's recommendations and/or is based on sixteen inches per seat, we recommend that groups consider additional space for comfort purposes. 


Note: Summer dates – on warm weather days if you choose to have the vehicle at maximum passenger capacity it may affect the A/C levels in the vehicle. For your passengers' comfort, we suggest you consider this when finalizing your passenger count and/or when selecting the size vehicle. 

What if personal items are lost or damaged during my trip?

BEST Transportation assumes no responsibility for lost or damaged baggage, personal belongings or any items left in the vehicle. If you leave something on one of our vehicles, however, our team wants to go the extra mile to return that item to you. If you believe you've left an item on one of our vehicles, give us a call! 314-99-1500

How will I be charged for my trip? 
Charges for rates begin at the scheduled pick up time or when the passenger(s) enter the vehicle, whichever comes first. All hours must be continuous. Additional time (over the minimum required hours) is billed in 15-minute increments at the stated hourly rate. 

What if my trip will have multiple stops? Do you charge per stop? 
For Point-To-Point Transfers...

  • Each transfer is booked for one hour. Additional stops are allowed, however, if your trip extends past one hour, then additional costs will incur. Additional time is charged $5.00 per 5-minute increment.

  • If your trip is expected to last longer than an hour, including stops, it may be to your advantage & more affordable to make an hourly reservation instead. 

 

For Hourly Bookings...

  • There are no additional charges for multiple stops for hourly bookings.

  • Unlimited stops are allowed.

 

Can I smoke on a BEST Transportation vehicle?
Smoking in a commercial vehicle is illegal and is not allowed in any of our vehicles. Please make sure that any guests are aware of this policy. Any signs of smoking in the vehicle will result in a minimum, mandatory $100 cleaning fee. If any signs of smoking are detected the chauffeur reserves the right to immediately terminate the trip, at full charge to the passengers. If the trip is terminated a minimum 10% gratuity will be added for the chauffeur's inconvenience. 

 

What if my group makes a mess on the vehicle during our trip?
Vehicle Cleanliness is the responsibility of the group.
A cleaning fee of up to $250 may be assessed for trash, unsanitary debris, regurgitation and/or spills left in the vehicle. Additional fees could be invoiced to correct damages and sanitation standards. Any physical damage done by the passenger or group will result in an additional assessment for repair, replacement, parts & labor. Broken or missing glasses will be charged at $10 each. 

Do you require a security deposit at the time of booking?

For select reservations (21st birthdays, proms, bachelor/ette parties, etc.) a security deposit of $150 is added to every reservation to ensure that the vehicle is returned in satisfactory condition. Every vehicle is inspected within 24 business hours. If there are any unsatisfactory conditions they will be documented and turned into the accounts department with a dollar value established. This amount will be removed from the $150 deposit and the remainder will be released back to you. If the assessed amount exceeds the $150 deposit then the additional charges will be applied to the card that was authorized. 

Can I bring alcoholic beverages or snacks on board?
Passengers may bring their own drinks and snacks with a few exceptions. Alcoholic beverages are allowed, provided all passengers are over the age of 21.  For safety and cleanliness purposes, we prohibit the following items on our vehicles:

  • Red Wine (White Wine is OK)

  • Beer Kegs

  • Single-Serving Glass Bottles (Use Cans Instead!)

  • Ice Cream

Proof of Legal Drinking Age:
At the start of every trip where alcohol is present, or going to be present, our chauffeur will check ID’s to verify that everyone on the vehicle is at least 21 years of age. We are required to refuse transportation for anyone who is not of age when alcohol is present. Should we find that any passenger was allowed on the vehicle and not of age for the purpose of drinking alcohol, we have the right to terminate the trip and bill the full contracted amount. If the trip is terminated, a minimum 10% gratuity will be added for the chauffeur's inconvenience. 

What if one of my passengers is under 21?
NO ALCOHOLIC BEVERAGES and no open containers will be allowed to be brought on to the vehicle (even if they are non-alcoholic.) Unopened non-alcoholic beverages will be permitted.

When will the payment be processed on my credit or debit card?
Credit Cards: Up to 72 business hours before your scheduled date we will authorize your credit card with the final balance, plus an additional hour in case your trip runs later. This is done to ensure final payment. This amount is NOT a charge, it is just an authorization to verify the availability of the funds. Quite simply we are checking availability of funds to cover the possibility that unforeseen circumstances may force your group to need and use the vehicle over your planned time. 
Debit Cards: In the case of Debit Cards during this authorization process your bank does hold this amount in your account so these funds will not be available to you until we do the final billing.

Can my Chauffeur collect my payment?
Chauffeurs are not allowed to collect any payments.
Final payment will be charged to the credit/debit card on file after the transportation is complete. The chauffeur’s paperwork will be reviewed to verify final times of service, and the vehicle will be inspected for any additional charges that may apply. A final receipt will be sent to you within 3 business days of the event.

What is your policy on cancellations and changes?
Sedan, SUV and 10 Passenger Vans

  • Standard Account: These reservations may be cancelled or changed up to 12 hours before the scheduled pickup time with no charge. Cancellations occurring with less than 12 hours notice prior to the pickup will result in full charges.

  • Preferred Account: These reservations may be cancelled or changed up to 6 hours before the scheduled pickup time with no charge. Cancellations occurring with less than 6 hours notice prior to the pickup will result in full charges.

  • Exclusive Account: Customized to our clients' needs, call for details.

 

13 Passenger & Larger Vehicles

 

  • These reservations may be cancelled or changed up to 48 hours before pickup time with no charge.

  • Cancellations occurring with less than 48 hours notice prior to the pickup will result in full charges.

 

If a non-corporate contracted reservation is cancelled after the deposit has been paid the following contracts will apply whether or not the contract has been received and/or signed.


Click on any of the links below to view a contract for your specific type of event. These are blank versions of the contract we will send, typically within 2-3 business days of making your reservation. The below contracts are recent samples, and we reserve the right to update/change any contract before sending it to a client for their event. 

What is your liability policy?
Neither the group nor any passenger shall use the vehicle for any activity that is illegal or prohibited under any applicable law, rule or regulation. The Group shall be liable for any damages to the vehicle caused by any of its passengers. Further, the Group shall indemnify, defend and hold harmless BEST Transportation of St. Louis, its management company and their respective employees from and against any and all such losses, damages and claims that are the result of the negligence, fraud or intentional misconduct of the Group or its passengers. Subject to foregoing, BEST Transportation of St. Louis shall have no liability whatsoever for any samples, displays, property or personal effects left in the vehicle by the Group or the passengers.

  • ADDITIONAL CHARGES: The authorized signature person for this group is responsible for paying the final bill including any additional time charges, cleaning fee and/or damages.

  • DAMAGES: The group is responsible for any damage done to the vehicle by any passenger as a result of this contract. 

What is your service commitment?
Our Goal is that every client has the BEST experience ever. BEST Transportation makes every effort to diligently and meticulously maintain its vehicles, to the extent that we have staff mechanics on site maintaining, inspecting, and repairing all of our vehicles six days a week, as well as staff detailers cleaning our vehicles inside and out on a daily and often hourly basis. BEST also has contracts with various established companies that assist us in preventative maintenance, emergency repair, cleanliness, as well as the aesthetic value of our vehicles. Due to the mechanical nature of our product, it is possible for unforeseen issues to arise that may affect the vehicle/s we send and/or the condition they arrive in. We have numerous checks and balances in place to prevent said occurrences from affecting our valuable clients, and should any issues arise we will make every effort to notify the clients as soon as we are aware. BEST makes every effort to keep a backup vehicle that may be a different style, should a back up not be available we will make every effort to secure a vehicle from an exterior source. 

BEST Transportation shall not be liable for circumstances beyond its control including but not limited to weather, road conditions, extreme weather temperatures, and breakdowns; should the need arise we reserve the right to subcontract and/or substitute vehicles, in order to help ensure that we are able to provide service to this group.

Should there be any issues that affect the client in any way BEST Transportation reserves the sole right to determine what if any recompense as well as the manner of said recompense to the client or affected party. BEST considers its reputation as well as the perspective of its clients in every decision it makes and strives to satisfy every client’s considerations.

 

BEST TRANSPORTATION HAS A 99.7% SATISFACTION RATING.

What if I book my vehicle in advance and it's out of service or outdated by the date of my trip?
BEST Transportation operates an ever-expanding, modern fleet. Because of this, we rotate vehicles in and out of our fleet on a yearly basis. This helps to guarantee our clients a reliable, top-of-the-line vehicle and allows us the opportunity to have one of the safest and most luxurious fleets in St. Louis. When choosing a vehicle know that for your safety, comfort, and convenience we may choose to replace that vehicle with a newer safer version. This replacement will always be comparable, however, its appearance may differ and have its own unique features. 

For specific policies, procedures, guidelines, rules and/or regulations appropriate to your reservation please contact a reservation specialist at


314-989-1500 or toll free at 1-866-272-1200 

 
OUR MISSION
 
Our Family of Companies commits to going the "Extra Mile" for our customers, team, independent operators & community.
 
We will exceed expectations in everything we do.
It's how we do business!

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